Privacy Policy

Last updated: June 2025

LPD&M Cleaning Solutions Ltd ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or contact us about our services.

We are registered with Companies House and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company: LPD&M Cleaning Solutions Ltd
Location: Enfield, London
Email: lpdmcleaning@gmail.com
Phone: +44 7495 687854

2. What Data We Collect

We collect the following personal data when you submit a quote or contact form:

  • Full name
  • Email address
  • Phone number
  • Property size and type
  • Service requirements and preferred dates
  • Any additional details you choose to share in the message field

3. How We Use Your Data

We use your data solely to:

  • Respond to your enquiry and prepare a personalised cleaning quote
  • Schedule and deliver the cleaning service you book
  • Contact you about your booking or any changes
  • Comply with our legal and accounting obligations

We do not use your data for unsolicited marketing without your consent.

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

  • Contract performance — to provide the cleaning service you request
  • Legitimate interests — to respond to enquiries from prospective customers
  • Legal obligation — to meet HMRC and Companies House requirements

5. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected. For customers, this is typically up to 6 years for financial records (as required by HMRC). Enquiries that do not result in a booking are deleted after 12 months.

6. Who We Share Your Data With

We do not sell or share your personal data with third parties for marketing purposes. We may share data with:

  • Our internal team members to deliver your service
  • Accountants or legal advisers where required by law

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to processing based on legitimate interests
  • Lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk

To exercise any of these rights, contact us at lpdmcleaning@gmail.com.

8. Cookies

Our website uses only essential functionality (JavaScript for navigation, form submission, and animations). We do not currently use tracking cookies or analytics cookies. If this changes, this policy will be updated.

9. Security

We take reasonable technical and organisational measures to protect your personal data. All form data is transmitted securely over HTTPS. We do not store payment card information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We recommend checking this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: